FAQ

• How do I see if my order was successful?
  
• Overview of the different customs clearance costs for packages from Austria
  
• How do i find parts in the webshop?
  
• How does the automatic webshop notification of goods being available again work?
  
• What does it cost to ship my order?
  
• I would like to complete the order, but cannot pay, why?
  
• Where is my order (Tracking)?
  
• How do I know if the searched and found part fits my vehicle?

 

 

How do I see if my order was successful?

 

You should receive an e-mail confirmation within a short time. If this is not the case, there maybe a problem. Please contact us by e-mail or phone.

 

Overview of the different customs clearance costs for packages from Austria:

 

Switzerland: Custom clearance for Swirzerland as an example

 

How do i find parts in the webshop?

 

English: coming soon

 

How does the automatic webshop notification of goods being available again work?

English: Automatic Notification

 

What does it cost to ship my order?

 

English: Shipping fee calculation

 

 

I would like to complete the order, but cannot pay, why?

 

Then you may have chosen to pay for special transport . This option is reserved for bulky goods ,where a manual calculation for shipping is required

Remedy: Choose the same payment method without the addition "only for special transports" ,if your order does not contain bulky goods.

 

 

Where is my order (Tracking)?

 

Our Shipping Service Provider (shipcloud.io) keeps you informed about hte shipping state by e-mail.

If you didn't receive an e-mail, please check the spam folder.

 

 

How do I know if the searched and found part fits my vehicle?

 

Click on the found part and look at the header.